Refund policy
Return Policy
We want you to be completely satisfied with your purchase, but due to the nature of our products, we have a strict return policy in place. Please read carefully before making a purchase.
Return Window
- Customers have 14 days from the date of delivery to return an item for a refund.
- Returns requested after this period will not be accepted.
Return Eligibility
To qualify for a return:
✅ Items must be unworn, unwashed, and in their original condition with tags attached.
✅ Items must be free of any stains, odors, pet hair, or damage.
✅ Items must be returned in their original packaging.
Non-Refundable Items
❌ Damaged, stained, or worn items will NOT be accepted and will be returned to the customer at their expense.
❌ Final sale items, undergarments, and accessories cannot be returned.
❌ Shipping fees are non-refundable.
Return Process
- Submit a return request by emailing luxenouveau5400@gmail.com within the 14-day return window.
- Once approved, you will receive return instructions. Returns sent without prior approval will not be processed.
- Ship the item back at your own expense. We recommend using a trackable shipping method, as we are not responsible for lost packages.
- Once received and inspected, we will process your refund within 7 business days if the item meets our return criteria.
By purchasing from our store, you agree to this return policy. We appreciate your understanding!
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